CrazyStu.com.au

Overall rating:

Prices:

Delivery:

Service & Support:

Disregard my previous review...
I'd have preferred to edit my previous post but it appears that I am now unable to do so...

Anyhow, the owner of crazystu.com.au went above and beyond my expectations in resolving my problems.

They have supplied a replacement Akai TV that exceeds the specifications which were incorrectly listed on their website for the TV that I originally purchased. In addition they have supplied me with 4 x AA rechargable batteries and a partial refund – the latter was a generous and unexpected gesture.

The owner seems a complete gentleman with a genuine interest in customer satisfaction and I suspect he has reinforced this in his staff following the issues I have previously outlined.

BTW, I thoroughly recommend the Akai TV: http://crazystu.com.au/akai-22-l8-series-lcd-tv-with-hd-tuner-dvd-p-1162.html

Overall rating:

Prices:

Delivery:

Service & Support:

I won't use them again
I purchased a 22" Conia LCD TV with DVD and HD tuner (CLCD2265DHD) direct from them (crazystu.com.au) a few weeks ago. It was delivered without any of the accessories – power supply, cords, remote control, manual. In addition, the TV was quite different to the one pictured on their website. I immediately sent a polite email about these issues and even mentioned that I actually preferred the the look of the unit I got to the one pictured on their website. A day or so later I'd had no response and so called their 1800 number but it was not answered. I tried and again later and still no answer.

I then sent an email advising that if they did not respond that day then I'd ask my bank to do a chargeback on the credit card payment and that they could then pic-up the TV. I received an immediate phone call and apology. He said that the incorrect picture on their website was the fault of an employee that e'd just sacked. About a week later I received the missing accessories (along with 4x regarchable batteries, presumably to say sorry).

Once I was actually able to use the TV I progressively discovered further problems...

- The website stated that the TV had a USB 2.0 port for playing media files etc. It turns out that it is a USB style port but is only for use by service personel. This feature was one of the main reasons I purchased this TV. It seems that it wasn't just the picture that was wrong on their website, it was the specifications too. They have since changed the website but I saved a copy of the original at time of purchase. NB: The TV I received has the same model number as was originally listed on their website.
- The TV has very bad "bleed through" of the backlight around the edges. dark scences look awful as a result.
- The picture is slightly stretched vertically and there does not seem to be any way to adjust it.
- The contrast is terrible.
- The channel editor does loses most changes after the TV is left on stand by for a long period.

I have other LCDs and I am familiar with what is normal and what isn't. I can live wwith the contrast but not the other issues. I politely informed crazystu.com.au of most of these concerns by email 6 days ago and I have not received a response.

I don't think I can do a credit card chargeback for this and so will have to explore other avenues such as consumer affairs.

In my opinion this particular Conia TV should be avoided as should crazystu.com.au